Savoy - Комментарий №9

Spent 3 nights at the Hotel Savoy Moscow in June 2014. The location is perfect for discovering Red Square, the Kremlin and the Bolshoi Theatre. Upon entering the front lobby of the hotel I was delighted at the imperial style but when shown our room I was extremely disappointed. It was tiny, dark, overcrowded with furniture and smelled very musty. There was a too small luggage rack and no floor space to open our luggage. We spent 3 sleepless nights due to 24 hour construction across the street and the poor quality of the air conditioning. When I mentioned the lack of sleep to the front desk the employee did nothing to help out....ignoring our complaint. Very poor quality customer service and quality room for the money. Would never stay there again because of this